Frequently Asked Questions
This webpage contains some answers to common questions concerning Clutch Box products and policies. If you have a particular query not covered here please send us an email: firstname.lastname@example.org
What is the Cancellation Period?
You are able to cancel at anytime whilst subscribed to a continuous subscription but require to give 14-days notice if subscribed to a 3 or 6 month subscription. Clutch Boxes are dispatched on either the 1st, 5th, 15th or 25th of each month. During this cancellation period, you will need to contact our Customer Service team who will be happy to help you.
How Can I Cancel My Subscription?
Please contact us on email@example.com with your Surname, Year of Birth and Postcode with the words ‘Cancel’ in the subject header or contact our freephone number 0845 0038266 to contact our Customer Service team who will be happy to assist you with your cancellation.
Cancelling a 3 or 6-month Subscription
Cancelling a 3 or 6-month subscription will require 14 days notice to cancel your subscription. During this cancellation period, you will need to contact our Customer Service team who will be happy to help you. For your 2nd and subsequent boxes, cancellations are open from the day of dispatch and for 14 days thereafter. Following this period, you will not be able to cancel your next box as it will be in the process of shipping. Once cancelled the subscription will not renew.
I Cancelled my Subscription within 14 days but my Clutch Box has been dispatched
If a cancellation is made within the 14-day period but a Clutch Box has been dispatched then please contact our Customer Service team to arrange a return for a refund.
It's two days after my subscription despatch date, where's my Clutch Box?
Your Clutch Box was sent to you on the day that you chose for despatch. But Clutch Box is not responsible for delivery dates or times of your local Royal Mail. If you still haven't received your package three days after your despatch date, please contact us immediately: firstname.lastname@example.org
My order has arrived damaged, what do I do?
If you have received your Clutch Box damaged, please contact Customer Service to provide a photo of the order and a brief explanation as to the detail of the damage. Our Customer Service team will then be able to assist you and provide a suitable resolution.
If a payment problem occurs, what options do I have?
If you receive an email detailing a payment problem against your subscription, please contact our Customer Service team who will be able to resolve any issues.
Discounts & Special Offers
If you have used a special offer or discount code on your subscription, please be aware that this discount will only apply against your first box. For any subsequent boxes, your subscription will revert back to full price.